Shipping Policy
Shipping Overview
We are committed to providing reliable and efficient delivery services to our customers worldwide. Orders are processed within 1-2 business days.
Flat rate shipping: 30 Brazilian Reals (BRL)
Delivery Times
We strive to ensure timely delivery of all orders. The estimated delivery times are as follows:
Asia: Expected 3-15 business days
Europe: Expected 10-21 business days
Americas: Expected 10-30 business days
Other regions: Expected 7-50 business days
Shipping Origin
All our products are shipped from our warehouse in Guangzhou, China. From here, we ensure that your orders reach you wherever you are in the world.
Partnered Logistics Providers
We have partnered with several reputable logistics providers to ensure your orders are delivered safely and efficiently. Our logistics partners include:FedEx,USPS etc.
Delivery Issues
If your order has not been received after the estimated delivery time, please contact our customer service team and we will assist you in checking the logistics status.
If the package is returned due to incorrect address, no one to sign for it, etc., we can resend it, but the buyer needs to bear the additional shipping cost.
Order Cancellation and Change
After the order is confirmed, we will process and arrange the shipment as soon as possible, so you can apply for modification or cancellation within 24 hours after the order is submitted.
If the order has been shipped, it cannot be cancelled. You can apply for a return according to the return policy after receiving the goods.
If you need to change the delivery address, please contact customer service as soon as possible. We will try our best to assist, but we cannot guarantee a successful modification.
Contact Information
If you have any questions or need further assistance regarding your shipment, please do not hesitate to contact our customer service team at [email protected].
Thank you for choosing Zobef. We appreciate your business and look forward to serving you.